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Frequently asked questions

FAQ online shop

  • What are my payment options?

    If you wish to pay by credit card, you can choose between Visa or MasterCard. The amount will be charged to your card as soon as the order is completed.
    If you wish to pay by debit card, you may use either Postkarte or Post e-Finance.
    PayPal: you may pay your invoice using the online payment service PayPal.
    Invoice (subject to a credit check) The invoice will be included in the delivery.

  • When will the payment be deducted from my account?

    We will confirm receipt of your order immediately. However, this is not the same as confirmation of the actual order. Confirmation of the order is given either by email, or by delivering the goods within a maximum of five days.

  • Which parcel service do you use for deliveries?

    Within Switzerland and Liechtenstein, we use SWISS POST. (B-Post) All orders are delivered by post. We regret that orders cannot be collected in person.

  • How soon will my order be delivered?

    Assuming all products are in stock, your order will be delivered within 2-3 working days.

  • How much do you charge for P&P?

    In addition to the listed product prices, we charge the following flat rates for deliveries within Switzerland and Liechtenstein:
    CHF 7.90 per order. We do not charge P&P on orders totalling CHF 80 or more.

  • Can I return my order?

    If you change your mind and wish to return your order, the goods must be unused, unwashed, undamaged, in perfect condition and returned in their original packaging – as they would be had you inspected the goods in a bricks and mortar store. If you change your mind and return your order, we will refund your payment to the account from which it was debited. If you paid via PayPal, credit or debit card, the balance will be refunded to the respective PayPal, credit or debit card account.

     

  • Who pays P&P for returns?

    The sender bears the P&P costs for returns.

  • Can I place an online order to be delivered to someone else as a gift?

    Naturally, you are welcome to have your order delivered to a different recipient. To do so, simply select the delivery address and invoice address separately. Please note, however, that both addresses must be located in the same country.
    We regret that we are not able to gift-wrap deliveries.

* incl. VAT, plus shipping