Pots & Pans
Knives & Blades
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General Terms and Conditions of Business
1. Scope of
application and supplier
2. Entering into a contract
3. Prices and shipping costs
6. Retention of title
7. Damage in transit
8. Return policy
9. Storage of contract text
10. Language of contract
11. Redeeming special offer vouchers
12. Redeeming gift vouchers
13. Exclusion of liability
These General Terms and Conditions of Business apply to all orders placed by consumers (Section 13 German Civil Code) via the online shop of
Kuhn Rikon AG
Authorised representative of the executive board:
Tobias Gerfin - Chairman
Dorothee Auwärter – Chairwoman of the supervisory board
(hereafter: "Kuhn Rikon online shop").
A consumer is any person who enters into a legal transaction which is in no way connected with their commercial or professional activities.
Kuhn Rikon AG
Phone +41 52 396 01 01
Fax +41 52 396 02 02
Legal form: public limited company
VAT ID number: CH-020.3.915.404-2
VAT supplementary number for Switzerland: CHE-102.058.330 MWST
VAT supplementary number for Germany: DE214107717
Company headquarters: Rikon / Switzerland
2.1 The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. The content and descriptions of the products in the online catalogue do not define the content of the contract or service. In this sense, the order does not become binding until it has been accepted. The order for the products placed in your online shopping basket becomes binding when you click on “Order now”. Products may only be bought for domestic use and in normal household quantities.
2.2 When you click on “Order now”, you will immediately
receive confirmation of receipt of the order. This does not constitute
acceptance of the order. The order shall be deemed accepted by sending a
confirmation of the order via email or by delivering the goods within a maximum
of 5 days.
3.1 The prices listed on the product pages include VAT and other pricing components.
3.2 In addition to the prices listed, we also
charge a flat fee for deliveries within Switzerland and Lichtenstein of CHF 7.90 per order. Orders over CHF 80 will be shipped free of charge. Shipping
costs are stated clearly on the product pages, in the shopping basket system
and again on the checkout page. For more information, please see Delivery.
4.1 Orders within Switzerland and Lichtenstein will be sent via SWISS POST. We offer mail order services only. Orders cannot be collected in person.
4.2 All products which are in stock will be
delivered within 2 to 3 working days.
Payment can be made via credit card, debit card, PayPal or invoice.
5.1 Credit card: credit card payments may be made using Visa, MasterCard or American Express. Your credit card will be debited once the order has been completed.
5.2 Debit card: debit card payments may be made using Swiss PostCards or PostFinance. Your debit card will be debited once the order has been completed.
5.3 PayPal: you may pay the balance due via the online payment system PayPal. To do so, you must either be a registered user of this service, or open an account with PayPal, legitimise your login details and confirm payment to us (guest access may be possible in certain cases). You will receive more information during the ordering process.
5.4 Invoice (subject to positive credit screening):
place an order and request an invoice, and pay after you have received the
goods. If you order per invoice, the net balance will be due within 30 days
from the date on the invoice. The invoice will be included with the delivery.
Please transfer the balance to the account number stated in the accompanying
pay-in slip. Please note that due to restrictions, this form of payment is not
available to all our customers.
Until full payment is received, goods shall hereby
remain the property of Kuhn Rikon AG.
If it is instantly apparent on delivery that goods are damaged, please make an immediate complaint to the carrier and contact us without delay. Failure to make a complaint or contact us immediately will have no effect whatsoever on your legal rights, in particular on your warranty rights. However, it will help us to assert our claims against the freight forwarder and to claim insurance for the goods in transit.
8.1 We offer a voluntary 30-day return policy on all purchases. This return policy allows you to withdraw from your contractual agreement by returning the goods within 30 days (from receipt of the delivery) to the address detailed at the end of clause 9.1. You must dispatch the goods before the expiry of this deadline. In order to qualify for this voluntary 30-day return policy, the products you have received must be returned unused, unwashed and undamaged, in their original condition and in their original packaging. You may only examine or handle any product you wish to return as you would if you were in a conventional retail store. The voluntary return policy does not apply to gift vouchers.
Please send any returns to:
Kuhn Rikon AG
If you make use of our voluntary return policy, your payment will be refunded to the account from which it came. If you paid via PayPal, credit or debit card, the money will be refunded to your PayPal account or your credit or debit card account.
We store the text of the contract, and send you
your order details and our General Terms & Conditions via email. You can
view and download our General Terms & Conditions here on this page at any
time. By logging in to your customer account, you can view your previous
All contracts shall be drawn up in the German
11. Redeeming special offer vouchers
Special offer vouchers (vouchers which cannot be purchased for money, but which we distribute during advertising campaigns, and which are valid only during a specific time period) may be redeemed only on www.kuhnrikon.com, only during the stipulated time period, only once, and only one per order. Please note that vouchers may not necessarily be used for all products.
The total order value must accord with the sum stated on the special offer voucher. For administrative reasons, we regret that we are unable to refund any remaining credit.
Special offer vouchers may only be redeemed before completing the order process. Once the order process has been completed, the voucher cannot be redeemed retroactively.
Remaining credit from a special offer voucher cannot be paid out in cash, nor can it accrue interest. Special offer vouchers may not be transferred to a third party. Multiple special offer vouchers cannot be combined.
If a special offer voucher does not cover the entire cost of an order, the remainder is payable via the payment methods detailed above. If goods are returned in full or in part, special offer vouchers will not be refunded if they were issued in the course of an advertising campaign without any form of remuneration.
12. Redeeming gift
Gift vouchers (vouchers which can be purchased) can only be used in conjunction with orders placed via www.kuhnrikon.com. However, they may not be used for the purchase of further vouchers.
Credit from a gift voucher cannot be paid out in cash, nor can it accrue interest.
Gift vouchers and credit may only be redeemed before completing the order process. Gift vouchers and credit cannot be redeemed retroactively.
A purchase made using a gift voucher may only be cancelled if the gift voucher has not yet been redeemed. A gift voucher shall be deemed as used as soon as it has been offset against an order or credited to your account.
If a gift voucher does not cover the entire cost of an order, the remainder is payable via the payment methods detailed above.
Special offer vouchers may not be used for the purchase of gift vouchers. You may use more than one gift voucher in your order. In each order, gift voucher(s) may be combined with one special offer voucher.
We cannot accept liability for vouchers which are lost, stolen or have become illegible through no fault of our own. Nor can we accept liability for typing errors in the email address of gift voucher recipients.
Gift vouchers may be transferred to another person. However, gift vouchers may not be used for commercial purposes. Vouchers may not be copied, edited or manipulated in any manner.
13.1 Content of the online product range
The author cannot accept liability for the validity, accuracy, completeness or quality of the information provided. Liability claims against the author based on damage of a material or non-material nature resulting from the use or non-use of the presented information and/or the use of incorrect and incomplete information are categorically excluded, provided that the author is not demonstrably guilty of wilful or gross negligence. All offers are non-binding and subject to change. The author expressly retains the right to change, supplement or delete part or all of the internet pages without prior notice, or to remove the site temporarily or permanently.
13.2 References and links
With regard to direct or indirect references to external websites ("hyperlinks") that lie outside of the area of responsibility of the author, liability can only be accepted if the author is aware of the content in question and it is technically possible and reasonable for the author to prevent the use of any unlawful content contained. The author hereby expressly declares that no illegal content was found on the linked pages at the time the links were made. The author has no influence whatsoever on the current and future design, contents and authorship of the linked/referenced pages. For this reason, the author expressly dissociates himself from the contents of all linked/referenced pages where these have been changed after the links were first established. This applies to all links and references within the author’s own website as well as to external entries in any guest books, discussion forums and mailing lists created by the author. The provider of the page to which reference was made – and not the person referring to the page via a link – shall be solely and fully liable for illegal, incorrect or incomplete content and for any damage resulting from the use of or failure to use such information.
13.3 Copyright law and law on trademarks
The author strives in all publications either to observe the copyright of the graphics, audio and video clips and texts used, or to use graphic art, audio and video clips and texts created by himself, or to resort to graphic art, audio and video clips and texts from the public domain. All brands and trademarks mentioned on the website and any brands and trademarks protected by third parties are unrestrictedly subject to the currently applicable laws on trademarks and related signs as well as to the rights of ownership by the registered owner. The mere mention of a trademark does not mean that it is not protected by third-party rights! The copyright for any content created and published by the author remains solely with the author of the pages. Graphics, audio and video clips and texts may not be copied or used in other electronic or printed publications without the express permission of the author.
13.4 Data protection
The contact details (address, telephone and fax numbers, emails addresses etc.) published in our Disclaimer and other legal notices may not be used by third parties to send any unsolicited information. We hereby expressly retain the right to take legal action against so-called spam mails and any other violation of this stipulation.
13.5 Legal validity of this disclaimer
This disclaimer is to be regarded as part of the internet service from which you were referred to this page. If any part of this text, or the wording in the text, does not conform, no longer conforms or does not completely conform to current laws, this shall not affect the content or validity of the remaining parts of the document.
Swiss law shall apply to any legal relationships arising from the online shop.
KUHN RIKON AG