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General Terms and Conditions

Terms and conditions

1. Scope

The following T&Cs apply to all orders placed via our online shop. The offer is directed exclusively at consumers with habitual residence in Germany, Austria or Switzerland.

2. Contractual partner, formation of contract

The purchase contract is concluded with Kuhn Rikon AG.

The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text

The languages available for concluding the contract are German, French and English.

The text of the contract will not be saved by us.

4. Delivery conditions

Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.

We only dispatch goods en route; pick up by the customer is not possible. 

We do not deliver to packing stations.

5. Payment

The following payment methods are basically available in our online shop:

Credit Card
With the submission of the order, you are sending us your credit card details at the same time.
After your identification as the legal cardholder, directly after the order, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.

During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction.
Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.

Debit card:
Debit card payments may be made using Swiss PostCards or PostFinance. Your debit card will be debited once the order has been completed.

(subject to positive credit screening): place an order and request an invoice, and pay after you have received the goods. If you order per invoice, the net balance will be due within 30 days from the date on the invoice. The invoice will be included with the delivery. Please transfer the balance to the account number stated in the accompanying pay-in slip. Please note that due to restrictions, this form of payment is not available to all our customers.

6. Retention of title 

The goods shall remain our property until full payment is made. We have the right to make an appropriate note in the register of title retainment.

7. Damage during delivery

If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

8. Warranty and guarantees

Statutory warranty rights apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable. 

The consumer shall, as soon as it is possible in the normal course of business, check the condition of the goods received and, if defects arise for which the seller is liable, notify the seller immediately. If the consumer fails to do so, the purchased goods shall be deemed to have been approved, unless they are defects in a way that could not have been detected during the normal inspection. If such defects arise later, the notification must be made immediately after discovery, otherwise the item shall also be deemed approved with regard to these defects.

Customer service: Our customer service is available for queries, complaints and claims on working days from 8.30 a.m. to 12 pm. And from 1.30 p.m. to 4.30 p.m. via phone at +41 52 396 01 01  as well as via email at kuhnrikon@kuhnrikon.ch.

9. Liability

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents

• for injury to life, limb or health

• for deliberate or grossly negligent breach of duty

• for guarantee commitments, where agreed

• insofar as the scope of application of the rules on product liability are open.

For breach of material contractual obligations, the fulfilment of which make the proper execution of the contract possible at all and which the contracting parties may generally rely on and trust in being complied with, due to slight negligence by us, our legal representatives or legal agents, the amount of liability is limited to the foreseeable damages at the time of contract conclusion, the occurrence of which must typically be anticipated.

Ceteris paribus, claims for compensation for damages are excluded.


10. Code of conduct

We have submitted to the following codes of conduct:
Trusted Shops Quality Criteria